Privacy Policy

Who We Are

This website is operated by [COMPANY NAME], a roofing contractor based in [CITY], [STATE].

Address: [STREET ADDRESS], [CITY], [STATE] [ZIP]
Phone: (555) 123-4567
Email: info@summitroofing.example

Information We Collect

Contact and Service Request Forms

When you submit a form on our website to request a callback, schedule service, or ask a question, we collect the information you provide. Depending on the form, this may include:

First and last name
Phone number
Email address
Service address (street, city, state, zip code)
Type of service needed
Message or description of the issue
SMS/text message consent

Our contact forms are powered by [FORM / FIELD SERVICE PLATFORM]. When you submit a form, your information is sent to that platform so our team can follow up with you. The platform's privacy practices are governed by its own privacy policy.

Online Booking and Live Chat

If you schedule an appointment or send a message through the chat widget on our site, the information you enter is collected and stored by [BOOKING / CHAT PLATFORM] on our behalf.

Analytics Data

We use [ANALYTICS PLATFORM] to understand how visitors use our website. This collects:

Pages you visit and how long you spend on them
How you found our site (search engine, direct visit, referral)
General device information (browser type, screen size, operating system)
Approximate geographic location (city/region level, not street address)

Analytics data does not include your name, email, phone number, or other personally identifying information. The data is used in aggregate to help us improve our website.

Cookies

Our website may use cookies, small text files stored in your browser, for analytics and site functionality. [LIST THE COOKIES YOUR SITE SETS AND THEIR PURPOSE/DURATION.]

You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website, but some features may not function.

How We Use Your Information

We use the information you provide to:

Respond to your service requests and questions
Schedule and perform roofing work at your home or business
Send appointment confirmations and follow-up communications
Send text messages if you opted in to SMS notifications
Improve our website based on how visitors use it

Third-Party Services

We use the following third-party services that may receive or process your data:

[FORM / BOOKING / CHAT PLATFORM] — handles our contact forms, online booking, and live chat.
[ANALYTICS PLATFORM] — collects anonymous website usage data as described above.
[FINANCING PROVIDER(S)] — if you apply for financing, any information you enter in the provider's application is governed by their privacy policy, not ours. We do not receive or store your financial application data.
[HOSTING PROVIDER] — our website host may collect standard web server logs (IP address, pages requested, timestamps) as part of operating the site.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share your information with the service providers listed above, and only as needed to operate our website and provide service to you.

Data Retention

Contact form submissions and service records are retained for as long as needed to provide service and maintain business records. Analytics data is retained according to the analytics provider's standard retention settings.

Your Rights

You can contact us at any time to:

Ask what personal information we have about you
Request that we correct inaccurate information
Request that we delete your information
Opt out of SMS/text messages

To make any of these requests, contact us by phone at (555) 123-4567 or email us at info@summitroofing.example.

Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to check back periodically.

Questions?

If you have any questions about this privacy policy or how we handle your data, reach out to us:

Phone: (555) 123-4567
Email: info@summitroofing.example
Address: [STREET ADDRESS], [CITY], [STATE] [ZIP]